Discover the key HR priorities for 2026: using AI responsibly, strengthening culture, building skills, and driving human-centred transformation in hospitality and beyond.

Generative AI is no longer a future concept; it is an active team member sitting on every laptop and phone. In hospitality, where human attention is the gold standard, HR must lead the transition from quiet experimentation to strategic value. This article explores how to set guardrails, remove operational friction, and ensure that AI enhances performance without compromising the human-first service that defines our industry.