WINC HR Confidence Kits
Hospitality HR Templates & Compliance Kits
Editable contracts, staff handbooks, and policy templates designed specifically for independent UK hospitality.
All-In-One HR Compliance Packages
£89 P/M
Full access to members area, kits, billed monthly. Cancel any time.
£1,068 £979
Best value. One-off yearly payment. Includes all access and updates.
Why generic HR templates don't work for hospitality
Standard corporate HR documents don't understand split shifts, troncs, or seasonal staff. WINC HR provides a complete library of hospitality-specific HR templates that are fully compliant with UK employment law. From zero-hours contracts to restaurant staff handbooks, our kits give you the protection of a corporate HR department with the flexibility of an independent business
Access HR Kits Memberships
Gain Access to The WINC HR Members Area
Each plan will give you access to our WINC HR members’ area, where you can access your files, templates and guidance.
Designed for cafés, coffee shops, bars, restaurants and small hospitality teams that need simple, reliable HR support without extra cost or complication. This kit gives you the core documents and practical guidance you need to stay compliant, protect your business and help new starters feel supported from day one. Everything is written for real hospitality settings so you can focus on service, not admin.
Built for growing hospitality venues and boutique hotels that need stronger HR foundations as teams expand and leadership responsibilities increase. This kit gives you the structure, clarity and support that help managers lead well, protect standards and create a consistent employee experience across every shift. It is the ideal choice for operators who want HR that keeps pace with their growth.
Created for independent hotels, multi-site operators and ambitious hospitality groups that want a complete and consistent HR system. This kit brings culture, service and commercial performance together in one place. It gives your leaders the clarity they need, your teams the stability they expect and your guests the consistency they feel. It is the most comprehensive HR toolkit available for hospitality operators who want to raise standards across every location and every shift.
Best Value
Guidance only. Not legal advice. UK use (England and Wales). Users are responsible for the application.
Disclaimer
WINC HR aims to provide employers and people leaders with practical guidance and support through its documents and resources. These materials are not a substitute for legal advice and should not be relied upon as such.
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WINC HR aims to provide employers and people leaders with practical guidance and support through its documents and resources. These materials are not a substitute for legal advice and should not be relied upon as such.
Employment law is complex and context-specific. How any policy, procedure or guidance is applied will depend on the particular circumstances of your organisation, the individuals involved and the legal framework in place at the time. What is appropriate in one setting may not be suitable or lawful in another.
The materials included in this download have been developed using professional reference sources, sector-standard templates, and original practitioner insight and refined to support clarity, consistency, and real-world application.
While care has been taken to reflect current UK employment law and recognised good practice at the time of publication, legislation, case law and guidance are subject to change.
To the fullest extent permitted by law, WINC HR accepts no liability for any loss, damage, cost or claim arising from the use of, or reliance upon, these materials.
We strongly recommend that independent legal or professional advice be sought before implementing any policy or procedure, particularly where documents are being used in live employee relations matters, organisational change or situations involving legal risk.
By accessing and using these materials, you acknowledge and accept these terms.
Jurisdiction Statement
These documents are written for use within the United Kingdom and reflect employment law and guidance as it applies in England and Wales.
They may not be suitable for use in other jurisdictions, including Scotland, Northern Ireland or outside the UK, where different legal frameworks apply. Users are responsible for ensuring that any document is appropriate for their location and circumstances.
How WINC HR Help Hospiltality Leaders
"Karl reminds us that leadership is about compassion, inclusion and courage. He brings a rare blend of practical strategy and genuine care for people. Working with him is inspiring and shows what purpose driven leadership can achieve for communities and teams."
"Karl's strong leadership and forward-thinking approach to sustainability brought immense value to our hotel. His expertise in HR and hospitality helped us navigate evolving challenges with confidence, while his commitment to fostering an inclusive and empowering workplace earned the respect of our entire team. Any business seeking to enhance credibility and growth would benefit greatly from his support."
"Few people lead with such sincerity and heart. Karl turns ideas about leadership into action that opens doors and changes lives. His kindness and purpose show in the way he builds opportunities for people."
"Karl builds a culture of excellence and inclusion. He aligns people strategy with business goals and brings people with him. Any organisation would be fortunate to work with him."
"Through Karl's guidance and WINC HR's dynamic HR solutions, I've refined my leadership approach, cultivated a more engaged and productive team, and elevated my management skills to an entirely new level. WINC HR seamlessly aligns business goals with employee growth and well-being, making it a game-changing partner for organisations aiming to unlock their full potential."
"Working with Karl has been a transformative experience. His visionary leadership and innovative HR strategies have empowered businesses, particularly in the hospitality sector, to build stronger teams, improve workplace culture, and achieve remarkable success even in challenging environments."
"Karl blends care, professionalism and authenticity in a way that brings the best out of people and the places they serve. He shows what true hospitality looks like; inclusive, thoughtful and deeply human."
"Karl reminds us that leadership is about compassion, inclusion and courage. He brings a rare blend of practical strategy and genuine care for people. Working with him is inspiring and shows what purpose driven leadership can achieve for communities and teams."
"Karl's strong leadership and forward-thinking approach to sustainability brought immense value to our hotel. His expertise in HR and hospitality helped us navigate evolving challenges with confidence, while his commitment to fostering an inclusive and empowering workplace earned the respect of our entire team. Any business seeking to enhance credibility and growth would benefit greatly from his support."
"Few people lead with such sincerity and heart. Karl turns ideas about leadership into action that opens doors and changes lives. His kindness and purpose show in the way he builds opportunities for people."
"Karl builds a culture of excellence and inclusion. He aligns people strategy with business goals and brings people with him. Any organisation would be fortunate to work with him."
"Through Karl's guidance and WINC HR's dynamic HR solutions, I've refined my leadership approach, cultivated a more engaged and productive team, and elevated my management skills to an entirely new level. WINC HR seamlessly aligns business goals with employee growth and well-being, making it a game-changing partner for organisations aiming to unlock their full potential."
"Working with Karl has been a transformative experience. His visionary leadership and innovative HR strategies have empowered businesses, particularly in the hospitality sector, to build stronger teams, improve workplace culture, and achieve remarkable success even in challenging environments."
"Karl blends care, professionalism and authenticity in a way that brings the best out of people and the places they serve. He shows what true hospitality looks like; inclusive, thoughtful and deeply human."
Our Success
Frequently Asked HR Questions
Hospitality HR & Employment Law:
Your 2026 Questions, Answered
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Yes — zero-hours contracts remain legal in the UK in 2026. But the Employment Rights Act 2025 will change how they work: from 2027, workers gain the right to a guaranteed-hours contract reflecting the hours they regularly work, reasonable notice of shifts, and compensation when shifts are cancelled at short notice. Hospitality employers should review rotas and contracts now rather than waiting for the deadline.
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Since 6 April 2026, Statutory Sick Pay is payable from the first day of sickness with no lower earnings limit, and paternity leave and unpaid parental leave are day-one rights. Holiday records must now be kept for six years. Further changes arrive in October 2026 and through 2027, so hospitality businesses need policies that are updated as each phase lands.
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Yes. Since 6 April 2026, Statutory Sick Pay is payable from the first qualifying day of sickness — the three waiting days no longer apply — and the lower earnings limit has been removed, so part-time and casual hospitality staff can qualify too. Your sickness absence policy and payroll process should both reflect this.
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Every UK hospitality employer must give staff a written statement of employment particulars and set out disciplinary and grievance procedures. If you employ five or more people you also need a written health and safety policy, and all employers must take active steps to prevent sexual harassment at work. Our guide to the HR policies hospitality businesses legally need in 2026 covers the full list.
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From 30 October 2026, employers must take all reasonable steps to prevent sexual harassment of their staff — including harassment by third parties such as customers. For pubs, hotels and restaurants this is one of the biggest compliance changes in years: you will need clear customer-conduct standards, incident procedures and manager training in place before the deadline.
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Yes. Under the Employment (Allocation of Tips) Act 2023, in force since 1 October 2024, 100% of qualifying tips must be passed on to workers and allocated fairly under a written tipping policy, no later than the end of the month after they were received. The Employment Rights Act 2025 is expected to add a duty to consult staff when tipping policies are created or revised.
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Most employees currently need two years' service to claim ordinary unfair dismissal. From 1 January 2027, the Employment Rights Act 2025 cuts that qualifying period to six months, and dismissing staff to force through new contract terms — fire and rehire — becomes automatically unfair. Tribunal claim deadlines also extend from three to six months from 1 October 2026, so fair process and good documentation matter more than ever.
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Under the TUPE Regulations 2006 you need employee liability information (provided at least 28 days before the transfer), letters to inform and consult affected staff, and a transfer checklist to keep the process compliant. Getting it wrong can cost up to 13 weeks' pay per employee. The WINC HR TUPE Transfer toolkit includes all of these, written for hospitality.
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A hospitality HR consulting service gives hotels, restaurants, pubs and venues expert help with contracts, policies, people problems and employment law compliance, without the cost of an in-house HR team. At WINC HR, support starts from £35 for a ready-to-use compliant policy, £100 for a one-hour HR Clarity Call, or an HR Confidence Kit membership for ongoing cover — with no long-term contract.
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Yes. Your purchase covers use within your own business across multiple sites or venues. Every document is verified for UK compliance (England and Wales) and is reviewed as new legislation, such as the Employment Rights Act 2025, comes into force.
What’s Included in our HR Confidence Kits?
Available in editable Word & PDF formats. Staff Handbook, Zero Hours Contract, Disciplinary Policy, Sickness Policy, Restaurant HR, Hotel HR
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Full-time, part-time, and zero-hours contract templates tailored for chefs, front-of-house, and managers.
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customizable handbook covering code of conduct, uniforms, social media, and guest interaction standards.
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Offer letter templates, interview guides, and reference request forms
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Sickness, absence, disciplinary, grievance, and maternity/paternity policies
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Probation review forms, appraisal templates, and improvement plan (PIP) guides.
Still Have a question? Let’s Talk
